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Jul 8, 2021, 7:46 pm
#1
Pretzelsandpeanuts
Original Poster
Join Date: Feb 2013
Location: New York (Brooklyn)
Programs: Delta Gold, Marriott Lifetime Platinum, Hilton Diamond
Posts: 441
11:30 is the latest late checkout? Hampton Inn Saratoga Springs
At the Hampton Inn in Saratoga Springs, a good hotel normally, spent a lot here over the last 8-10 years and have had many groups here for the summer. Probably responsible for $100k spent here over the last 8-10 summers. Asked for a 12:00 check out, 11.00 check out, as I have a work call at 11:00 that lasts an hour. Was told 11:30, live with it. Thanks Hilton
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Jul 8, 2021, 8:49 pm
#2
Bartolo
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,350
Originally Posted by Pretzelsandpeanuts
At the Hampton Inn in Saratoga Springs, a good hotel normally, spent a lot here over the last 8-10 years and have had many groups here for the summer. Probably responsible for $100k spent here over the last 8-10 summers. Asked for a 12:00 check out, 11.00 check out, as I have a work call at 11:00 that lasts an hour. Was told 11:30, live with it. Thanks Hilton
How unfortunate. Move to the Embassy Suites. Nearby, newer, staff are well trained and rooms good. Similar pricing, usually.
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Jul 9, 2021, 4:54 am
#3
jmanrunner
Join Date: Feb 2015
Location: Florida
Programs: United, Marriott, Ritz-Carlton, Hilton
Posts: 49
Originally Posted by Pretzelsandpeanuts
as I have a work call at 11:00 that lasts an hour
I know this will likely be unpopular but you are making work related choices, you are earning a living while asking for free services. Just pay for another night and have peace of mind you can leave whenever you want with no rush. I don't think twice about extending a stay to have a no rush experience even if the work call is right at the time of departure. How expensive can the Hampton Inn be. A work call easily covers the cost unless its not that important of a call in which case ditch the work call one time in your life.
It's unfortunate given the perk you want is available elsewhere. Getting out of the situation isn't that expensive though and how often is this a problem? Spend a little once in a while or say no to the work call once.
lincolnjkc, RetiredATLATC, The Road Goes On Forever and 1 others like this.
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Jul 9, 2021, 7:42 am
#4
Super Mario
Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 2,837
You hand something out and then people come to demand it. Then the next person needs and deserves 12:30, then 1 for the next. There has to be a cutoff. While some think they deserve it (and maybe they do) there are a ton of other obligations to fulfill. Meanwhile, other people may book that same hotel, for more money, and never ask for a later checkout.
I'm with you though, 11:30 is crap. At the top of my wishlist for Hilton would be consistent elite checkout times. It's not enough to steer me away to another brand, because the need for more is quite rare vs generally getting a sufficient time. I don't think it's asking for too much that a Diamond can be guaranteed 12 or even later.
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Jul 9, 2021, 8:08 am
#5
pinniped
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,555
Originally Posted by Super Mario
You hand something out and then people come to demand it. Then the next person needs and deserves 12:30, then 1 for the next. There has to be a cutoff.
Honestly, Noon should be the baseline for a Hampton Inn. That's long been a norm for that type of hotel, at least in the U.S. Villas properties (HGVC or whatever) are earlier. Sometimes elites are later.
I don't think OP was out of line asking for noon at a Hampton Inn. In fact, you shouldn't have to ask at all for that.
If you consistently want really late checkouts like 4PM, then you should switch to Marriott where that's actually a written part of their program.
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Jul 9, 2021, 8:55 am
#6
gbdbld
Join Date: Apr 2019
Location: MCO
Posts: 383
I've seen more and more 11 am check out time at hotels. Some even combine that with a 4 pm check in time. Makes you wonder why they need 5 hours to clean the rooms when most hotels can do it in 3.
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Jul 9, 2021, 10:29 am
#7
WasKnown
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Originally Posted by pinniped
Honestly, Noon should be the baseline for a Hampton Inn. That's long been a norm for that type of hotel, at least in the U.S. Villas properties (HGVC or whatever) are earlier. Sometimes elites are later.
I don't think OP was out of line asking for noon at a Hampton Inn. In fact, you shouldn't have to ask at all for that.
If you consistently want really late checkouts like 4PM, then you should switch to Marriott where that's actually a written part of their program.
The people defending these check-out times are baffling to me. I agree that a noon check-out request is totally reasonable.
Hilton, IMO, will never offer guaranteed 4 PM late checkout, but especially will never do it so long as Diamond is a credit card status. Marriott guarantees 4 PM late checkout for Platinum but only offers late check out subject to availability for its credit card status (Gold).
If a perk isnt guaranteed, it might as well not exist. If a Hilton gives a Diamond a 4 pm check-out, Id wager that more often than not, they would have given that check-out regardless of status.
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Jul 9, 2021, 1:06 pm
#8
RetiredATLATC
Join Date: Aug 2018
Posts: 1,266
I demand a 4pm check-out, I also demand a guaranteed 3pm check-in.....see the logic?
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Jul 9, 2021, 1:39 pm
#9
pinniped
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,555
Originally Posted by RetiredATLATC
I demand a 4pm check-out, I also demand a guaranteed 3pm check-in.....see the logic?
Marriott offers it, with some caveats, although I don't believe there's any monetary guarantee that any specific room will be available at 3pm for check-in.
Usually only an issue if a suite or other specialty room is involved - one likely to have lots of elites using SNAs to get. I've had a couple cases where I've been asked if I'm willing to wait until 5PM or so for a specific room....or just have them reassign me a standard room.
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Jul 9, 2021, 2:47 pm
#10
darkrider
Join Date: Dec 2019
Location: Washington, DC
Programs: UA Silver, Marriott Gold, Hilton Gold, Hyatt Explorist
Posts: 177
Its sad that many hotels keep trying to push the boundaries with checkout times. Anything before noon is really ridiculous. I usually can get a lot of benefit from 2pm which I think is a reasonable ask if you're an elite. Marriott may not be guaranteed, but I've had a nice experience. Hilton seems to be the most variable for me and if I feel like I will need a late checkout I would avoid staying with them. Thanks to the current promotion...I'm a bit spoiled by Hyatt 
Even as an explorist they are constantly proactively offering me a 2pm checkout.
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Jul 9, 2021, 3:21 pm
#11
LondonElite
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
At these budget hotels you can never be too sure of anything. If you need time to do work, I suggest you expense it if you feel the hotel will really kick you out at 11:31
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Jul 9, 2021, 3:51 pm
#12
MS02113
Join Date: Jan 2010
Location: Boston, MA
Programs: DL Diamond, HHonors Diamond, National Executive Elite
Posts: 2,361
The most enraging aspect of late checkout requests at Hilton properties is the typical agent's near-reflexive denial. In my experience, agents never pause to consider occupancy levels, room type, my status, etc. They've clearly been trained to just immediately say no, and then concede perhaps one hour if the guest pushes back. I imagine it will only get worse should Hilton's plan to permanently cut housekeeping staff succeed.
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Jul 9, 2021, 7:05 pm
#13
retiredfromhilton
Join Date: Dec 2016
Posts: 246
Sign of the Times
Originally Posted by Pretzelsandpeanuts
At the Hampton Inn in Saratoga Springs, a good hotel normally, spent a lot here over the last 8-10 years and have had many groups here for the summer. Probably responsible for $100k spent here over the last 8-10 summers. Asked for a 12:00 check out, 11.00 check out, as I have a work call at 11:00 that lasts an hour. Was told 11:30, live with it. Thanks Hilton
Hotels are heavily booked and understaffed. (In some cases, hotels have fewer guests than rooms, but a lot of those have taken rooms out of their usual inventory. So they might have 50% of their rooms booked but 100% of the rooms they have in service. Chris Nassetta has promised owners 35% more profit post-pandemic. They are intending to get there with cut backs on housekeeping and (to a lesser extent) breakfasts. Late checkouts complicate things for housekeeping. There's a lower chance that somebody booked your room via advance check-in digital key, but that can play a role too.
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Jul 9, 2021, 7:13 pm
#14
writerguyfl
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
If you have given this hotel that amount of business, this is a case when "Don't You Know Who I Am?" is a reasonable response to get an extra 30 minutes.
From my experience working in hotels (at the Front Desk and in Sales), the staff at the Front Desk are laser-focused on operations. They aren't trained to investigate the guest's past sales contracts in these situations.
When told "no", simply say thanks and call up the Sales Department and/or General Manager. Given that you're not asking for the world, I doubt that any Sales Manager would even bother to look up your previous group history. They should simply say "no problem" and it's done. (If you know ahead of time, call your Sales Manager the day before.)
That said, if someone responsible for $10k worth of group business annually can't get an extra 30 to 60 minutes through the Sales Department/General Manager, you need to stop doing business at that property.
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Jul 10, 2021, 3:21 am
#15
donjo
Join Date: Sep 2010
Location: Austin
Programs: 1K MM, Hilton Lifetime Diamond, AA Exec. Plat
Posts: 403
Ask for a manager. I work nights and like to get at least a few hours of uninterrupted sleep after a shift before my flight home. I usually ask the day of check-in rather than the day before I am checking out when they are under more pressure to open up rooms. 11:30am is ridiculous.
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